Computer repair includes diagnostics and troubleshooting techniques designed to give the best possible results in the least amount of time. Our certified technicians have the experience necessary to quickly diagnose most computer problems and offer options for repair. In many cases of hardware failure we carry the necessary parts and can complete the repair within one hour.

Software problems can be more complicated and require more time to repair. Most software problems involve uninstalling and reinstalling the package. In many cases this procedure can take extra time depending on the speed of the computer itself. If the problem is the result of a virus infection we normally recommend anti-virus software which can be bought online or at any local software store. The best possible resource for a software issue that is not caused by a virus is the technical support provided by the manufacturer. Most software problems can be resolved within two hours.

Networking problems encompass a broad area of possibilities. Although we make every effort to resolve networking issues as quickly as possible, this type of problem can be ongoing and not easily resolved. Our network certified technicians will perform diagnostics quickly and offer as many options as possible. Network problems can take up to 4 hours or more depending on the issue.

Computer upgrades involve removal of old and installation of new components. Individual component upgrades such as video cards, sound cards, modems, networking cards, and drives can be accomplished on site within one hour. Processor and motherboard upgrades may require more time.

Although we strive to keep within these guidelines some problems may take additional time. The times given are not an estimate, they serve only as a guideline.

Call REDGLEN MICRO today and get the solutions you need and answers you can trust!